Refund policy

Return & Refund Policy

Welcome to SARA Original.

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our return and refund policy below.

Return Eligibility

Returns are accepted within 7 days of the delivery date.
The product must be unused, unwashed, unworn, and in its original condition with all tags and original packaging intact.
Products showing signs of use, damage, alteration, or missing tags will not be eligible for return.

Exchange Policy

We offer size exchange subject to product availability.
Exchange requests must be made within 7 days of delivery.
If the requested size is unavailable, we may offer store credit or process a refund, as applicable.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during clearance or final sale.
Gift cards, if applicable.
Products damaged due to misuse, improper handling, or normal wear and tear.

How to Request a Return

To request a return or exchange, please contact our customer support within 7 days of receiving your order and provide:

Order Number
Reason for return or exchange
Clear photos of the product (if applicable)

Our team will guide you through the return process.

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days to the original payment method.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another approved method after verifying the required details.

Return Shipping

If the return is due to a damaged, defective, or incorrect product delivered by us, the return shipping cost will be borne by SARA Original.
For all other eligible returns, return shipping charges may be deducted from the refund amount or paid by the customer, depending on the case.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or an unboxing video. We will resolve the issue as quickly as possible.

Order Cancellation

Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets the eligibility criteria.